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Privacy Policy

YOUR CONSENT

  1. By interacting with us, submitting information to us on the Website or signing up for any promotions or services offered by us on the Website, you agree and consent to DC Logistics and Tipsy Topsy collecting, using, disclosing and sharing your personal information (as defined below), and disclosing such personal information to DC Logistics and Tipsy Topsy’s authorised service providers and relevant third parties in the manner set forth in this Privacy Policy.
  2. DC Logistics and Tipsy Topsy may from time to time update this Privacy Policy to ensure that compliance with legal or regulatory requirements in Singapore. Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on our website. Please check back regularly for the updated policy on the handling of your Personal Data which may change any of the terms herein.

DEFINITIONS

  1. As used in this Privacy Policy:
    “customer” means an individual who
    1. has contacted us through any means to find out more about any goods or services we provide, or
    2. may, or has, entered into a contract with us for the supply of any goods or services by us; and
    “personal information” means information, whether true or not, about a customer who can be identified:
    1. from that information; or
    2. from that information and other information to which we have or are likely to have access.
  2. Depending on the nature of your interaction with us, some examples of personal information which we may collect from you include your name and identification information such as your contact information such as your address, email address or telephone number, nationality, gender, date of birth and and financial information such as credit card numbers, debit card numbers or bank account information.

COLLECTION OF YOUR INFORMATION

  1. Generally, we collect personal information when:
    1. when you use our services provided through the Website;
    2. when you interact with our staff, including our customer service officers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;
    3. when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Information, our promotions and other initiatives;
    4. when you submit your personal information to us for any other reasons.
  2. We generally rely on personal data provided by you (or your authorised representative). Inorder to ensure that your personal data is current, complete and accurate, please update usif there are changes to your personal data by informing our Data Protection Officer in writingor via email at the contact details provided below.

HOW WE USE YOUR INFORMATION

  1. We use the personal information that you directly provide to us for the following purposes:
    1. performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    2. verifying your identity;
    3. responding to, handling, and processing queries, requests, applications, complaints,and feedback from you;
    4. managing your relationship with us;
    5. processing payment or credit transactions;
    6. sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
    7. complying with any applicable laws, regulations, codes of practice, guidelines, or rules;
    8. or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
    9. any other purposes for which you have provided the information;
    10. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities,whether in Singapore or abroad, for the aforementioned purposes; and
    11. any other incidental business purposes related to or in connection with the above.
  2. We may disclose your personal data:
    1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
    2. to third party service providers, agents and other organisations we have engaged to perform any of the purposes listed above at clause 6 for us.
  3. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

HOW WE STORE YOUR INFORMATION

  1. Your personal information is stored on non-public database servers.
  2. We may retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  3. We will cease to retain your personal information, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

HOW TO REQUEST THE INFORMATION WE STORE ABOUT YOU

  1. If you would like to request the information we store about you, please contact our Data Protection Officer via email with the subject “My Stored Data.” Contact details of Our Data Protection Officer is set out below.

SECURITY

  1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  2. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying,modification, disposal or similar risks, we have introduced appropriate administrative,physical and technical measures such as up-to-date antivirus protection, encryption and theuse of privacy filters to secure all storage and transmission of personal information by us, and disclosing personal information both internally and to our authorised third party service providersand agents only on a need-to-know basis.
  3. We use the Platform and network that are PCI compliant. We use the direct payment method (Shopify Payments) which is encrypted with Payment Card Industry Data Security Standard (PCI DSS).
  4. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  5. What also helps is that Shopify doesn’t retain credit card or personal customer info from your eCommerce transactions. The data needed to authorize a transaction is passed directly through to the banks. So “hacking” in to the Shopify network just won’t pay off because there is nothing in there to get to. The transaction passes right through. Ultimately, your customers' credit card info is as safe as your payment processor’s systems.
  6. You should be aware, however, that no method of transmission over the Internet or methodof electronic storage is completely secure. While security cannot be guaranteed, we strive toprotect the security of your information and are constantly reviewing and enhancing ourinformation security measures.

THIRD-PARTY SERVICES

  1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
  3. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  4. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

PARENTAL DISCRETION

  1. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

WITHDRAWAL OF CONSENT, QUESTIONS AND CONTACT INFORMATION OF DATA PROTECTION OFFICER

  1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  2. Upon receipt of your written request to withdraw your consent, we may require reasonabletime (depending on the complexity of the request and its impact on our relationship with you)for your request to be processed and for us to notify you of the consequences of us accedingto the same, including any legal consequences which may affect your rights and liabilities tous. In general, we shall seek to process your request within ten (10) business days of receivingit.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on thenature and scope of your request, we may not be in a position to continue providing our goodsor services to you and we shall, in such circumstances, notify you before completing theprocessing of your request. Should you decide to cancel your withdrawal of consent, pleaseinform us in writing in the manner described in clause 8 above
  4. Please note that withdrawing consent does not affect our right to continue to collect, use anddisclose personal informationwhere such collection, use and disclose without consent is permittedor required under applicable laws.
  5. If you wish to make (a) an access request for access to a copy of the personal information which wehold about you or information about the ways in which we use or disclose your personal information,or (b) a correction request to correct or update any of your personal informationwhich we hold aboutyou, you may submit your request in writing or via email to our Data Protection Officer at thecontact details provided below.
  6. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  7. We will respond to your request as soon as reasonably possible. Should we not be able torespond to your request within thirty (30) days after receiving your request, we will informyou in writing within thirty (30) days of the time by which we will be able to respond to yourrequest. If we are unable to provide you with any personal informationor to make a correctionrequested by you, we shall generally inform you of the reasons why we are unable to do so(except where we are not required to do so under the law.
  8. You may contact our Data Protection Officer if you have any enquiries or feedback on our privacy policies and procedures, or if you wish to make any request, in the following manner:

    Email address: sales@dclogistics.sg
    Telephone Number: +65-68140309